Virtual PBX 2.0: provide your office with a reliable connection quickly
Connects in one day. Ringostat technical support will help you to set up the Virtual PBX very prompt.
You don’t have to buy expensive equipment. All you need is a computer, a headset with a microphone and an internet connection.
You get a reliable connection with Ringostat PBX. In case the operator has any problems, calls will go through the backup directions.
Three key features of Virtual PBX 2.0:
Flexibility. Inbound and outbound communication can be flexibly configured for your business. Set up the rules from which numbers/operators managers will make outbound calls. Configure various forwarding schemes in PBX for business hours and weekends.
Ease to use. Make and receive calls directly in your browser using the convenient Ringostat Smart Phone extension. Native design makes calling enjoyable and saves time.
Valuable insights for sales managers. Anticipate customer needs with Ringostat Insider. The extension will show at the time of the call: who is calling, what has led the customer to the site and what is he interested in.
Ringostat Smart Phone: smart telephony right in Google Chrome
Answer calls, even if the browser is closed or minimized. Push notification will inform you about an inbound call.
Make a call in one click. Simply click on the number listed on any website, and Ringostat Smart Phone will automatically make the call.
Get quick access to the last 20 calls.
Blind call transfer. Just transfer it to another employee: to landline, cell phone, internal extension, etc.
Attended call transfer. Contact a colleague before transferring. The client will listen to pleasant music at this time. Connect client and manager only when your colleague is ready to response.
Access to CRM with one click
If you set up integration with CRM, communication with the client and processing of applications will be even more convenient.
Name customer by his name. Ringostat Smart Phone automatically shows customer’s name directly from CRM.
If existing customer calls you, go to a deal or contact in one click.
Work in one window. You don’t need to switch between different systems. Ringostat Smart Phone is conveniently located on the screen, without interfering you from the work in CRM.
Send messages directly from the extension
Do you need to send invoice number, office address or payment details? Do it right in Ringostat Smart Phone.
You can send messages* directly during the call — for this you don’t need to put in the client number. The extension will automatically send the message to your interlocutor.
Send the message after the call. It’s like you enter the number on a regular smartphone.
* To send message you need to set up Infobip integration.
Ringostat Insider: Get valuable insights and increase your chances of selling
Ringostat Insider is an analytical assistant that helps to “read the mind” of a client. You will see the data on the caller right at the time of inbound call:
Top 5 pages of your site that the client visited, and how much time was spent on each. You can understand interests of the user.
The page on which the user is now. So you will know in advance what the buyer will ask.
Advertising that has led to the call — source, channel, campaign, etc.
History and number of previous calls and client sessions.
The client device and his location accurate to the city.
Be always up to the date with how employees work
Control call processing by setting up call transfer of unanswered calls to your number. Learn about missed calls using reports on email and message notifications.
Create intuitive reports on 32 parameters or use the default reports.
Know how your managers work: how long a conversation with a client lasts, waiting time on the line, percentage of missed calls.
Increase employee productivity by listening to audio recordings of calls and teaching new managers with their help.
Flexible settings for inbound calls
Distribute inbound calls among managers. Do not make your customers wait — transfer a call to an spare employee.
Connect the numbers of any city: the client is more likely to call if he sees a local number. You can also connect your own numbers in SIP-format to virtual PBX.
Set up a multi-level voice menu. The buyer will be able to connect immediately to the right department.
Record voice calls that the client will hear instead of the standard beeps. Or use the available premade professional records in the system.
Flexible settings for outbound calls
Choose which number the customer sees when your manager calls him.
Specify the number that is shown to the client in case of calling on a specific direction: country or country + operator.
Use security features: prohibit outbound calls from any SIP account, limit the number of lines open simultaneously.
Ringostat online presentation
If you want to know about all the features of the service and ask questions - make a request of online demo
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